Privacy Policy

We collect information that you provide directly to us, including:

Personal Information:

• Name and email address
• Billing address and payment information
• Account credentials
• Contact preferences

Technical Information:

• IP address and device information
• Browser type and version
• Operating system
• Usage data and access logs

Service Data:

• Server configuration settings
• Resource usage statistics
• Support ticket communications

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyse trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalise and improve your experience
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (payment processors, data centres)
• Legal Requirements: When required by law or to respond to legal process
• Protection: To protect the rights, property, and safety of KyberBOX, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure data centre facilities with physical security

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you close your account, we will delete or anonymise your personal information within 30 days, unless retention is required for legal purposes.

Backup copies may be retained for up to 90 days before being permanently deleted.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing of your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise these rights, please contact us using the details provided below.

We use cookies and similar tracking technologies to:

• Keep you signed in to your account
• Remember your preferences and settings
• Understand how you use our Services
• Improve our Services based on usage patterns

Types of cookies we use:

• Essential: Required for the operation of our Services
• Functional: Remember your choices and preferences
• Analytics: Help us understand how you use our Services

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by regulatory authorities
• Data processing agreements with all service providers
• Compliance with applicable data protection laws

Our primary data centres are located in the United Kingdom and European Union.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us: